Meet Denise: Customer Service Representative Import

I always say that NewPort is my first love in the Netherlands! I moved to the Netherlands and within two months I already found my current job as Customer Service Representative: a friend of my husband worked at NewPort already, and he introduced me. Once my resume was provided to HR, I was invited for a job interview. During the interview, they told me about the Customer Service Representative position at the Import department.

I have worked for trading companies before on departments as logistics and import/export of cargo, but I did not have a lot of experience yet, so I am really grateful for this opportunity!

I am in charge of customers in Belgium and Germany. When I start in the morning I check my email to see if I got new requests of customers, check the deliveries of the day before: did everything go smoothly or did any problems occur? I also check if we have new incoming shipments. During the day I keep an overview of all the deliveries where I can check for example the estimated time of arrival.

I communicate a lot with our customers about challenges which could come up every day: container damage or any other ‘problems’, but this is also a part of the fun for me and to gain more experience!

NewPort is very flexible, and I can take my responsibility: I am in charge of own job. My supervisor does not check or control me like a micromanager: he gives me confidence and trust.

Sometimes the language: I am still learning Dutch, but I do not understand some jokes my colleagues are making in Dutch. But I really like my colleagues!

I felt very welcome. When my supervisor gave me a tour of the office and I ended up at the Pricing department and I was very surprised to meet other Chinese colleagues. After one month, I got to know my team members better: everybody is very friendly and helping each other. Working at NewPort is so far a nice experience for me: I feel comfortable working at NewPort. Now that I am also getting more work experience, I also got more difficult jobs compared to port deliveries only. Now I also handle door to door deliveries, where I also need to arrange transport, have the tank container heated up if the product requests this. This makes it more fun.

I got a Chinese customer, they have deliveries around Europe: France, Italy, Spain, Poland, Belgium, Germany and UK. Since I am handling this customer, I received compliments from the customer and also from colleagues internally: I am proud when customers and colleagues are positive about my work.