Customer Service Representative

Are you freshly graduated, or do you have a few years' experience already? Are you enthusiastic with an interest in logistics, and are you able to arrange customer request in a detailed way? Then we might have a match!

You will be the face of NewPort for our customers regarding their orders, and you make sure to answer all their questions. This means that you make the entire process run smoothly! Furthermore, you can switch between tasks quickly, and you are driven by the dynamic work environment.

NewPort Tank Containers specializes in the transport of chemical liquids, foodstuffs and gas in tank containers. Our activities have an international character. We are represented worldwide with our own offices and a large network of agents.

• You work in a structured way, so you can keep a good overview of all orders from your customers.

• You ensure that all information is processed on time and that all parties have the correct information in time.

• You ensure that your other colleagues from Operations Control have the correct information to make and check all necessary invoices.

• You keep your customers informed at all times.

• You monitor the operational processes using KPI’s.

• You maintain an overview of all operational and administrative matters related to your customers' import and export orders.

• You prepare shipments and inform the relevant internal and external departments.

• You inform colleagues, customers or other involved parties if there are discrepancies in an order.

• You check documents for completeness and correctness.

• Freshly graduated, or a few years of experience in the Freight Forwarding business.

• We are preferably looking for someone for 40 hours per week, but 32 to 36 hours is also negotiable.

• You are a strong team player who always keeps the customer's needs in mind.

• To be successful in this position, it is important that you can manage customer accounts, make decisions under time pressure, have a problem-solving orientation and take responsibility.

• You have knowledge of INCO requirements, IMDG and ADR.

• You have an understanding of administrative procedures and logistics.

• You are fluent in English and German.

• Competitive salary and 26 holidays according to German standards.

• A full-time, indefinite employment contract, with 6 months trial period.

• Weihnachtsgratifikation (13th month).

• Working in an enthusiastic team in an informal working environment.

• Opportunity to work on your professional and personal development.

• We are committed to introducing you to NewPort and having the NewPort teams get to know you in a fun way. With an extensive onboarding program and plan, we ensure that you get to know your colleagues, the business, and your role.

• Beyond the onboarding plan, we also care about your long-term development: we offer training opportunities and room for growth.

Are you the candidate we’re looking for and are you interested in this role? Apply now!  

Acquisition with regards to this vacancy is not appreciated.