Claim Coordinator

Role introduction

Claims in international logistics rarely sit with one party. At NewPort Tank Containers, you will coordinate claims involving our tank container fleet from the first notification through investigation, follow-up and final resolution. You gather the facts, build and maintain the claim file, notify insurers where required and keep customers, suppliers and internal stakeholders moving until the case is closed.

This is a hands-on coordination role at the intersection of logistics, contracts and incident management. You will need enough legal grounding to understand transport documents and contractual positions, alongside the judgement to navigate a complex stakeholder environment. Technical tank-container knowledge is valuable, but the ability to ask the right questions, challenge incomplete answers and follow up persistently is even more important.

What makes this role interesting

• End-to-end ownership: follow claims from first notification and evidence gathering through insurance handling, follow-up and closure.
• Legal and logistical mix: work with transport documentation, contractual questions and the practical realities of international intermodal operations.
• Complex stakeholder environment: coordinate customers, insurers, suppliers and internal teams, often with different interests and incomplete information.
• Visible impact: protect claim quality, data accuracy and cost control while supporting professional incident management across the fleet.

Your responsibilities

Claim intake and investigation

When a new claim is reported, you quickly establish what happened, what evidence is available and what information is still missing. You set up the file, register the case correctly and ensure the right parties are engaged from the start. Rather than accepting the first explanation, you investigate inconsistencies and keep asking until the facts are sufficiently clear to progress the claim.

• Investigate new claims and collect, register and retrieve the information required to build a complete claim file.
• Notify insurers where appropriate and actively obtain missing documents and information from customers and other involved parties.
• Maintain accurate claim administration files and ensure each case is properly documented and traceable.

Follow-up and stakeholder coordination

A claim only moves when somebody keeps it moving. You monitor your claim inventory, maintain a clear view of outstanding actions and follow up with the relevant parties until the case is resolved. You communicate firmly but professionally, adapt to different stakeholders and do not allow a file to stall because information or action is missing.

• Monitor the status, actions and progress of individual claims and follow them through to resolution.
• Communicate with customers, insurers, suppliers and internal stakeholders to clarify damages, responsibilities and next steps.
• Chase outstanding actions, escalate delays or inconsistencies and keep all relevant parties aligned on what is needed next.

Administration, data and reporting

Reliable claims handling depends on reliable data. You keep claim, product and unit information accurate in our systems, identify discrepancies and take action when data or interpretations do not align. The quality of your administration also supports the statistical and management reporting used to monitor claims and M&R performance.

• Enter and maintain relevant claim information in the Product and Unit databases and other administrative systems.
• Identify irregularities or differing interpretations in administrative data, investigate the cause and take appropriate corrective action.
• Provide accurate data and information for statistical reports, management overviews and progress monitoring.

Incident management and process control

Claims can form part of wider operational incidents. You support the M&R organisation in coordinating the administrative and claims-related follow-up, while ensuring that agreed procedures are followed and potential compliance or cost issues are made visible. You also work with the Team Leader M&R on broader administrative activities.

• Support incident management by coordinating the claims administration and follow-up of relevant actions.
• Collect data to monitor progress against defined goals, flag compliance irregularities and check prices agreed with suppliers.
• Perform M&R administrative duties together with the Team Leader M&R and support other work when required by the business.

What you bring

You are a critical and persistent coordinator who combines legal awareness with a practical understanding of logistics. You want to understand exactly what happened, keep overview across multiple stakeholders and are not satisfied with a partial answer. At the same time, you communicate professionally and know how to adjust your approach without losing momentum.

How you work

• Inquisitive and analytical, with the discipline to investigate inconsistencies and get to the facts before drawing conclusions.
• Persistent and persuasive: comfortable challenging others, negotiating where needed and following up until commitments are met.
• Accurate and structured, with strong ownership of claim files, data quality, actions and deadlines.
• Customer-focused and collaborative, able to listen carefully and communicate effectively with very different internal and external stakeholders.

Must-have candidate requirements • Education at MBO level 4 or equivalent. • Experience in logistics, transport, claims or insurance, with a practical understanding of how the logistics chain works. • Professional proficiency in Dutch and English at C1 level, spoken and written. • Strong verbal, listening and written communication skills, with confidence dealing with multiple stakeholders. • High accuracy and confidence working with Microsoft Office and administrative information systems. • A critical, results-driven approach and persistence in following up missing information and actions.

Nice to have

• Legal knowledge relevant to logistics, including basic contract law and transport documents such as Bills of Lading.
• Technical knowledge of tank containers and common damage or maintenance issues.
• Knowledge of ADR and IMDG requirements.
• Experience with claim handling, insurance processes or incident management in transport or logistics.
• Knowledge of intermodal transport and strong geographical awareness.

What NewPort offers

• A responsible coordination role with end-to-end ownership of claims for an international tank container fleet and visible impact on quality, progress and cost control.
• A salary range from €3,500 to a maximum of €4,500 per month based on a full-time workweek.
• An end-of-year discretionary bonus and pension at Pensioenfonds Beroepsgoederenvervoer with a contribution of one-third employee and two-thirds employer.
• 27.5 vacation days and a commuting allowance of €0.25 per kilometre.
• Flexible scheduling, allowing you to plan your workday between 07:00 and 19:00.
• Practical information
• NewPort Tank Containers is located at Middenweg 6, 4782 PM Moerdijk.

Ready to bring legal insight and persistence to international claims? We would like to meet you.